We Collect
We will arrange collection if your goods are deemed unsuitable; a collection fee will be charged unless the items received are incorrect or damaged.
Exchange Service
If an item is not what you expected, may be too big or too small, we will happily arrange an exchange.
Full Refund
Should items be defective, or should your order be incorrect (i.e. due to a picking error), please notify our friendly team within seven days, we will then arrange a free collection and a full refund for the full order amount within 14 days.
Please return items within 30 days from the date of delivery, with all its original packaging and labelling. Please also ensure you enclose a copy of your Order number in the package so your return can be identified. A collection fee will be charged, unless the goods are faulty or an incorrect item is delivered.
Our friendly team in the UK and Spain are available to help with any returns’ queries you may have.
If you have any further queries about returning products, please email us on sales@cool-linen.com
